What is your return policy?

Non-custom items can be returned within 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. Please contact us before returning an item.

Custom items or items that have been used or kept for more than 30 days can also be returned if we deem that a mistake was made in the manufacturing of the item. If you think a mistake was made please contact us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:
-If we issued a refund but you haven’t received it yet, check your credit card statement. If you're checking online, your refund may appear on the date that you placed the original order so you might have to scroll down a long time to see it.
-If you don't see it, contact your credit card company - it may take some time before your refund is officially posted. Credit card companies have up to 30 days to process a refund - it doesn't usually take that long but it's possible.
-If you’ve done all of this and you still have not received your refund yet, please contact us at info@roguepanda.com.

Shipping your return to us:
To return your product, you should mail your product to: 1827 N Center St Ste 101, Flagstaff, AZ, 86004, United States.

For an elective return, you will be responsible for paying for your own shipping costs for returning your item. In the case of a manufacturing mistake, we will cover the cost of return shipping.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.